Refund Policy

Last updated: 02 August 2026

This Refund Policy explains how refund requests are reviewed for purchases and subscriptions made through Unnio.

By purchasing access to Unnio, you agree to this Refund Policy and our Terms of Use.

1. Digital Service Access

Unnio provides digital subscription access to online content, tools, reports, and related features. Access to the service may begin immediately after successful payment or trial activation.

Because our service is digital and access is delivered electronically, payments are not automatically refundable once access has been provided, except where required by applicable law or approved by Unnio after review.

2. Subscription Cancellation

You may cancel your subscription at any time through the available account or subscription management options, or by contacting our support team at support@unnio.app.

Cancellation stops future subscription renewals. Cancellation does not automatically create a right to a refund for previous charges.

To avoid renewal charges, the subscription must be cancelled before the next billing date.

3. Refund Requests

Refund requests are reviewed individually and are not guaranteed.

To request a refund, please contact us at support@unnio.app with the subject line: Refund Request.

Your request must include:

• the email address used during checkout;
• the date and amount of the charge;
• a screenshot, receipt, or bank/payment confirmation showing the charge;
• the last 4 digits of the card used for payment;
• a short explanation of the reason for the refund request.

Please do not send your full card number, CVV, PIN, bank login details, or any other sensitive payment information.

4. Payment Verification

Refunds must be verified before they can be reviewed or processed.

We may be unable to initiate or process a refund if the payment cannot be identified or verified from the information provided by the customer.

Unnio may request additional information where necessary to confirm the transaction, prevent fraud, or comply with payment processor requirements.

5. Refund Review

Refund requests may be declined where:

• the service was accessible after purchase;
• the service was used after purchase;
• the subscription renewal occurred according to the billing terms accepted at checkout;
• the user failed to cancel before the renewal date;
• the payment cannot be verified;
• the request appears fraudulent, abusive, duplicate, or inconsistent with our records;
• the request violates our Terms of Use.

Refunds must be verified and may be declined where the service was accessible or used, or where the payment cannot be verified, except where required by law.

6. Processing Time

If a refund is approved, it will be returned to the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider, card network, and issuing bank. In most cases, funds may appear within several business days, but in some cases it may take up to 10 business days or longer depending on the bank.

7. Trials and Renewals

If you purchase a trial subscription, it may automatically renew into a paid subscription according to the terms displayed during checkout, unless cancelled before the renewal date.

By completing the checkout, you authorize the initial payment and any renewal payments according to the subscription terms shown at the time of purchase.

8. Chargebacks and Disputes

If you believe a charge was made in error, please contact us first at support@unnio.app so we can review the payment.

Opening a chargeback or payment dispute before contacting support may delay the review process. We reserve the right to provide transaction records, access logs, checkout records, and subscription details to payment processors or banks in response to disputes.

9. Legal Rights

Nothing in this Refund Policy limits any mandatory consumer rights that may apply under applicable law.

Where applicable law requires a refund, cancellation right, or withdrawal right, we will comply with such requirements.

10. Contact

For refund questions, please contact: support@unnio.app